LexDirect CLE Help

CREDITS, CERTIFICATES & ACCREDITATION

How do I receive a certificate of completion?

Receiving credits is easy. Follow these steps and your certificate will be emailed to you. Certificates are also available for download on the course detail page after you've completed the course.

  1. Sign In
    You must be signed in while watching videos to track your progress.

  2. Purchase and Watch a Course
    Browse the channels to find the courses you'd like to watch. Add them to your cart, complete the secure online payment form, and click play to watch a course.

  3. Verify Your Attendance
    A pop-up box will appear throughout each video. You must click the “I’m Still Here” button in order for the video to continue — this is to ensure that you are actively viewing the program. Your course will immediately resume from where it left off.

  4. Complete the Evaluation
    Once the video is complete, fill out the short evaluation and wait for a certificate of completion to be emailed to you.

Are there any codes or quizzes?

No, you don’t need to watch for any codes during the course or complete a quiz on the course content at the end. Attendance is verified using a pop-up box that appears throughout each video. You must click the “I’m Still Here” button in order for the video to continue — this is to ensure that you are actively viewing the program. Your course will immediately resume from where it left off.

How long will it take to receive a certificate?

Your certificate will arrive in your inbox almost immediately after you submit the course evaluation. You can always find a copy of your certificates on the completed courses tab on your My Account page at http://LexDirectCLE.com/account.

What if I'm licensed in more than one state?

We've got you covered. First, make sure that every state you are seeking CLE credit for is registered on your account. If you need to add states, you can do so here - http://LexDirectCLE.com/account. When you complete a program accredited in more than one of your states, you will receive for each state at no additional cost.

Are there any limits to the number of CLE hours I can earn with LexDirectCLE?

That depends on your state(s). Although many states such as California, New York, Texas, Florida, Colorado, Arizona, and Washington generally allow attorneys to fulfill all of their CLE requirements online, other states place limits on earning credit with on-demand programs.

Why are some courses accredited in my state while others are not?

There are a number of reasons why a particular course may or may not be accredited in your state. Each state has its own rules regarding program accreditation, and may restrict accreditation to programs of a certain length, subject matter, etc. Additionally, channel managers determine where to seek accreditation of their programs based on factors such as cost, market size, and accreditation length.

What if the program I am interested in is not accredited in my state?

If a course is not accredited in your state, you may be able to self-apply for credit. You will have to check with the state bar or CLE regulation agency regarding their policies and fees for self-application. If you complete a course with us that is not accredited in your state, you will receive a certificate detailing the accreditation information from an accredited state. This certificate may be used in your credit application.

Does LexDirectCLE report my hours?

That depends. When you complete a program, you will receive information on how CLE compliance is reported in your state. If you are required to report your own CLE credits, we will guide you through the process with step-by-step instructions.

What if I haven't received my certificate?

Sorry about that. Email us at support@LexDirectCLE.com and we’ll take care of it as quickly as possible.

WATCHING CLE COURSES & OTHER TECHNICAL QUESTIONS

Can I watch courses on an my mobile device (iPad, iPhone, Android)?

Yes, our courses can be watched on most mobile devices. If you are viewing on an iPad be sure that Private Mode is turned off. Our system can't track your progress and issue certificates if it is on.

Turning off private browsing on the iPad is simple:

  1. Tap the "Panels" icon (two rectangles) at the top right by the address bar and the + button.

  2. Tab private.

For iOS 7 or earlier, follow these steps:

  1. 1. Touch the '+' at the top right of your browser (next to the cloud).

  2. 2. Touch the blue "Private" box to turn off Private Mode.

Visit the Apple website at https://support.apple.com/en-us/HT203036 to see their instructions if these aren't working for you.

What if I encountered a glitch while watching the video?

Sorry about that! Check to make sure you have the latest version of your web browser. Although we work hard to make sure our courses play on as many web browsers as possible, older browsers and plugins can cause issues with our program player.. Try switching to a different web browser or upgrading to the newest version of your browser. We recommend:

Internet Explorer 11+
Firefox 29+
Chrome 34+
Safari 6+

You can download the latest versions here:

Try checking your internet connection. Occasionally a video can pause when an internet connection is slow. See below for more information on checking your internet connection.

If you are logged into a virtual private network (VPN), you may want to try logging out. Some organizations have VPNs settings that interfere with program progress tracking. Contact your employer's IT specialist for more information about your VPN.

If you're still having troubles, please email us at support@LexDirectCLE.com and let us know.

Why does my course freeze?

Intermittent freezing or pausing is usually due to a slow internet connection. To check the speed of your current internet connect, go to http://fast.com (powered by Netflix) and it will measure your internet connection speed. Any results less than 3 mbps may result in playback issues and you should contact your internet service provider. Note: do not click the blue "Start Now" button. This is an ad.

If your internet connection is strong, log out of your VPN ("Virtual Private Network") and/or third party file management software (such as TrialWorks). If that doesn't solve the issue, email us at support@LexDirectCLE.com.

Why can't I hear my presentation?

First, check the speaker volume on your computer/mobile device and on the LexDirectCLE program player. If those are turned up, check to see whether you are logged into a 3rd party file management software such as TrialWorks or a VPN ("Virtual Private Network"). If so, please log out and retry your program.

What if my program refuses to load?

Be sure to check to make sure that you have a good internet connection. You can visit http://fast.com (powered by Netflix) to test your connection speed -- anything less than 3 Mbps may affect playback quality. If your connection is strong, log out of your VPN ("Virtual Private Network") and/or 3rd party file management software (such as TrialWorks). Connecting through these channels has been known to cause issues with the LexDirectCLE video player. If you are at work, your firewall may be blocking the video. If so, you can either log into your account at home or through your moblie device, or check with your employer's IT specialist about allowing LexDirectCLE through the firewall.

SALES

Can I pay for a LexDirectCLE course by check?

Sure! If you prefer to pay by check, please call 877-327-1226 and we'll walk you through the process.

How are prices for LexDirectCLE courses and channels set?

Each CLE channel is managed by its own speaker or organization, and that manager determines the cost of the content published on their channel.

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